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Roofs do not fail at convenient times. A tree comes down at two in the morning, or wind takes a section off during a storm that is still going, and every hour after that is water getting into insulation, ceilings, wiring and framing. The difference between a call answered immediately and one answered on Monday is usually measured in thousands of dollars of interior damage that had nothing to do with the roof.
That is why we run 24 hours a day, seven days a week. The first job is always the same: stop water reaching the structure. Depending on what has happened that might mean securing an exposed section, dealing with a failed area properly, or making a damaged roof safe until conditions allow the permanent repair.
Emergency work and permanent repair are two separate stages, and we are clear about which one we are doing. Securing a roof in the dark during a storm is about containment. The proper repair happens afterwards, in daylight, once we can see the full picture.
Call us. If the roof is open, do not wait until morning.
Once the roof is secure and the weather has passed, we carry out a full inspection. Emergency damage is often accompanied by damage you did not know about, particularly after hail or high wind, and the whole roof needs assessing rather than just the obvious failure.
If it is an insurance matter, and emergency damage usually is, we document everything from the outset. Photographs taken at the time of the emergency response are valuable evidence, and they are much harder to dispute than an assessment made weeks later.
We then give you a written scope and price for the permanent repair, and deal with your adjuster directly through the claim.
What you should do in the meantime: photograph interior damage before you clean anything up, move what you can out of the affected area, and do not get on the roof yourself. A wet, damaged roof is genuinely dangerous and it is not worth it.
Built on Repeat Customers
Most of our work comes from people who have used us before or were sent by someone who did. That only happens if you do the job right the first time.
24/7 Storm Response
Insurance Claim Friendly 
Licensed, Insured and Manufacturer Certified 
Industry-Leading Warranties Every roof we install is backed by a workmanship warranty from us and a manufacturer warranty on materials. If something goes wrong that shouldn’t, we come back and make it right.
